Any discounted items and items purchased on promotion are not eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.
RETURNS & EXCHANGE POLICIES
CANCELLATION OF ORDERS/RETURNS
We process orders as soon as it is received. Unfortunately this means we are unable to cancel your order. We reserve the right to cancel your order if we detect fraudulent activity.
Due to all of our garments being hand made to order in Ghana, we have a no refund policy. We advise all customers who are unsure of their size to contact us in advance before placing their order. We can also make the garment in your exact size given your bust, waist and hip measurement.
If you receive a damage item/s we will gladly exchange the product for something else on our website that is of equal or greater value. Customer also has the option to return for store credit. Please let us know immediately of any damages to the product.
Customer has up to 7 days from the day they receive the item to return it. . Items returned after 7 days will not be accepted. The customer must seek an exchange approval. If the customer did not receive an approval, the items will be returned back to the customer.
If order is approved for return, the order must be in the original state it was received. Item must not have been worn, washed, or altered. Item must be returned with all tags, once removed, item is no longer exchangeable.
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return.
For exchanges, please email customer@ezclothin.com
FINAL SALE