Any discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on clearance, the item is final sale.
We do our very best to describe and display product items as accurately as possible. By purchasing on the site customer acknowledges that they were informed and have viewed ALL photos associated with item/s that was purchased. Customer also acknowledges that product description, shipping times, and fabric print was viewed and read.
We reserve the right to refuse or cancel any order if customer neglects to view/read product description and photos that explicitly contains all necessary information.
All garments are discharged within 7-21 business days from the date the order is placed unless a specific time frame is otherwise stated in the product description. All garments are processed and shipped during business days excluding weekends and holidays. Please note processing times and shipping time are not the same. Orders can take 2-4 weeks to be completed depending on the current volume of orders. Ready To Wear garments are available for immediate dispatch as we hold them in stock. Please read product description to identify if garment is Ready to wear or Made To Order.
Free shipping on orders over $100.
3. POSTAGE COSTS
All orders will be shipped using UPS or DHL (estimated shipping time: 4-5 business days). All items are mainly shipped directly from Ghana and on occasions from the United States. Please note that the customer is fully responsible for any or all potential custom fees.
4. CANCELLATION OF ORDERS/RETURNS
We process orders as soon as it is received. Unfortunately this means we are unable to cancel your order. We reserve the right to cancel your order if we detect fraudulent activity.
Due to all of our garments being hand made to order in Ghana, we have a no refund policy. We advise all customers who are unsure of their size to contact us in advance before placing their order. We can also make the garment in your exact size given your bust, waist and hip measurement.
If you receive a damage item/s we will gladly exchange the product for something else on our website that is of equal or greater value. Customer also has the option to return for store credit. Please let us know immediately of any damages to the product.
Return shipping fee is the responsibility of the customer. We do not provide return shipping labels.
Upon receiving your returned item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been worn or damaged we reserve the right to deny your return.
3. FINAL SALE